Controller Unit (w/ power supply)

We have never owned a foot bath before. Our doc recommended it so we bought this one. The timer does not work. It will not go past 10 minutes. I called customer service and they texted me back saying to use only spring water and maybe a 1/2 tsp of salt. Great, I thought! They mentioned the timer has an auto shut off if too much salt is detected in the water. I was hopeful, but the timer still shuts off after ten minutes in pure spring water with NO added salt. I called again, no one answered the phone. left a message and I am waiting to hear back from a human. I was hesitant to purchase this unit because of the bad reviews on the "new" timer model... it seems the bad reviews are true. I hope they replace my timer or I will be forced to return the entire kit through AMazon and purchase from a different company. I LOVE the ergonomics of the tub but the timer is a let down. Plus the timer is feather light so it doesn't balance itself on a table. AND where the power cord gets plugged into the timer is a loose connection. Poor design. very sad for what I paid. hoping they make it right.

I read Marilee's review, and I agree with her completely! She described my exact same issues.
Better Health Company's old unit (blue with white trim) worked perfectly every time without any problems, and without having to add salt; I miss that old unit too! This unit (white one) does not work and should not be marketed and sold as a working product. I took these 2 pictures on the same day at the same time, 20 minutes into the detox for both of us. My husband is using the old unit, and I'm using the new unit. You can see the difference. The old unit has no salt added, and pulls out perfectly. The new unit I tried without salt first, and didn't pull, so I added salt and this is the best it could do. I had another friend buy a new unit (the white one) and it doesn't work for her either and she has had the same issues. BHC needs to throw this unit out and not market another one until they have a product that works.

It doesn't work. I followed the instructions to add a measured 1/2 teaspoon of salt. It still does not work. I have been doing foot baths for over 20 years and have never had this challenge. Miss the old controller that worked all of the time and did a great job. This one needs to be thrown away. Customer Service is terrible, too. They don't answer emails or voice messages. Caught a live person one day who advised about the salt...otherwise, no one has contacted my numerous messages.
DO NOT ORDER.